To enjoy your Mizu Hair & Beauty Spa experience to its fullest potential, please take this opportunity to familiarise yourself with our salon guidelines.

Loyalty Points

Reward points are earned every time you visit the salon for a service and can be redeemed against service.. Save them and use them when you  have accumulated your points. Simply ensure reception have your email address to register you to collect your points from us to reward you for your much valued loyalty. Points are non-transferable.

Cancellation Policy

We appreciate 24 hours’ notice of cancellation. For appointments of over 2 hours’ duration or with selected operators, we require a deposit or credit card details to secure your booking. Cancellation of appointments of over 2 hours duration with less than 24 hours’ notice is subject to the full charge if we are unable to re-allocate the space (this also applies when booking courses of treatments).

Lateness

Arriving late will limit the time for your treatment or service, thus decreasing its effectiveness and your enjoyment of your experience. If you are late for an appointment, your stylist / therapist will complete as much of the treatment or service as possible within the time that remains but you will be charged for the full service. All treatment times are approximate.

Complimentary Consultations

Consultations at Mizu are offered as a complimentary service. Please speak to the reception team to schedule a free 15 minute appointment for any hair, beauty or service offering which you may require our expert opinion on.

Skin Testing

We require all clients to follow our skin allergy test procedure. Clients who have not had a colour application in our salon before  are requested to have a skin allergy test at the salon 48 hours before their appointment. Please speak to one of our technical team who will be happy to advise.

Text Confirmation

Technology willing, you will receive a text message the day before  prior to your booking confirming your appointment (or a call at busy times).

App Bookings

Bookings can be made on our Mizu app, appointments, download our app at mizu hair and beauty

Personal Belongings & Valuables

We cannot be responsible for any personal items brought into the salon or Beauty spa. Items left in our cloakroom are left entirely at the owner’s risk.

Gowning Procedure

We do not take responsibility for any items of clothing damaged during the technical or colouring process. We advise clients to remove all valuable or high-necked items of clothing before their service commences.

Freedom to Roam Policy

Clients can feel free to move between whichever stylist, barber, colour technician, beauty therapist or nail technician they wish, whenever they wish.

Pre and Post Consultations

Your operator will conduct a full consultation prior to and post your treatment or service. Should this fail to happen, our Salon Manager Gavin will ensure you receive a glass of champagne (or your alternative favourite tipple) with our, and your operator’s compliments.

Post-Visit Visual Records

With the aim of ensuring consistency and continuity with your service from our technical, cutting & styling and barbering team, we would suggest that you ask your operator to take a picture of your finished look on your personal mobile phone which can act as an on-going reference for any future appointments and treatment plans. Our make-up artists offer the same service and we particularly recommend this for bridal trials.

Salon Etiquette

The use of mobile phones within the Beauty Spa for voice calls is prohibited and we respectfully request that mobiles are on silent mode. Further, please at all times respect the privacy of other clients who are enjoying treatments or services within the salon.

Children

Children are welcome in the salon at all times. We only request that parents take responsibility for them in our Metrospa to ensure we can maintain a peaceful, tranquil environment. No children are allowed into treatments rooms.

Smartbond

Our expert technical team are always looking to maximise the strength, health and well being of our clients’ hair during any technical service performed at the salon. The Smartbond service will be offered as the ideal solution to ensure hair lustre and vitality post colour service.

Contraindications

Please inform your Stylist / Therapist  if there are any medical conditions that they need to be aware of before your treatment or service commences.

Gift Vouchers

Gift Vouchers are non-returnable, non-refundable and non-transferable and cannot be extended.  All Gift Vouchers are valid for 6 months. Please inform reception of any vouchers you wish to use at the time of booking your appointment.

Mizu Hair and Beauty Spa Philosophy:
We Provide  the Finest in Hair and Beauty for People of all ages.

At Linda Stewarts Mizu Hair & Beauty spa, we always aim to deliver our salon ethos; exceptional Services as standard “ by providing the finest in hair and beauty for people of all age’s”. However, if your experience falls below your expectations please inform a member of our management team at the earliest opportunity. For more information, please check out our Customer Charter